In case of returns for products purchased online through the Authorized Return procedure, registered Customers will have the option, where available, to choose a refund via Store Credit as an alternative to a refund to the original payment method. Store Credit is available exclusively for online purchases and cannot be used in physical stores.
Store Credit:
• Is credited to the personal account associated with the email address used for the order;
• Can only be used by users registered at the time of purchase;
• Is available in local currency and can only be used for purchases in that same currency;
• Is valid for 24 months from the date of issue; after this period, any remaining balance will be automatically cancelled;
• Is non-transferable, non-refundable, and cannot be converted into cash;
• Cannot be assigned to third parties or used by different accounts.
The Store Credit balance will be visible in the "My Account" section and will be automatically applied as the preferred payment method at checkout, where available and applicable. If the Store Credit amount fully covers the order, it will be used as the sole payment method. If the amount is lower than the order total, the Customer can complete the purchase by choosing one of the available payment methods for the remaining balance.
Usage limitations:
• Store Credit is not available for unregistered users or guest checkouts;
• It cannot be used in currencies other than the one it was issued in;
• If multiple Store Credits exist in different currencies, only the one matching the website’s currency at the time of purchase will be available at checkout;
• It is cumulative but will appear as a total balance in the current currency;
• It is compatible with discount codes and Gift Cards;
• For orders paid partly with Store Credit and partly with another method, the refund will be divided accordingly (e.g., Store Credit for the corresponding portion, standard refund for the rest).
The Customer will receive an email notification upon Store Credit issuance. The use of the credit in subsequent orders will be confirmed in the order-related fiscal documents and notifications.