You can return your order purchased online to one of our enabled Boutiques, simply go to the store within 15 days of receiving your order.
To check the enabled Boutiques, enter your zip code within our store locator and select the “Return in store” filter. Alternatively, we recommend that you view the "SERVICES" section on your preferred Boutique page to check whether the "Return in store" service is available.
We will verify the returned items according to our returns policy before processing your refund.
The time it takes for a return refund processed in the Boutique to show up in your account depends on your banking procedures and payment method.
Please note that returns are not possible for the following products:
- Personalised items;
- Limited-edition sneakers;
- Food&Beverage products;
- Beauty products*.
*For hygiene and safety reasons, perfumes cannot be returned once the protective film has been removed, while all products in the make-up section cannot be returned under any circumstances.
It is possible for another person to pick up the order on your behalf. In this case, it will be necessary to show:
- A copy of your ID;
- A valid ID of the person making the return;
- The shipping confirmation email (mobile version is also fine);
- A printed and signed authorization letter.
You can review our Returns Policy at any time by clicking here.